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Customer Support Agent with English

SMSBump a Yotpo company

We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

We are looking for a Customer Support/ Customer Success agent who will support our clients and help them optimise their use of the platform. This is a great opportunity for an industrious self-starter who is looking for an instrumental role within an innovative and fast-paced company.


Responsibilities:

  • Collaborate closely with team members to help with support.
  • Collaborate with the dev team and stay up to date with new features implemented.
  • When a bug is discovered log a task and meticulously follow for its fix, managing the client and expectation through to resolution
  • Delivering and communicating best conversion tactics for our clients.
  • Be the trusted partner for the customer on use-case and product functionality.
  • Make sure customers get the most of SMSBump by notifying them of new features and help them grow their customer base.

Requirements:

  • Exceptional writing and verbal skills, as well as a C1/C2 level of English
  • An analytical mindset that seeks to understand how audiences utilize the service
  • Excellent communication skills and problem-solving personality
  • Support experience and understanding of basic IT software and infrastructure
  • Customer Success/Relationship Manager experience is a plus
  • Must be flexible with working hours covering US / Weekend Shifts

What we offer:

  • Track to success – work in a dynamic organisation with ambient and laid-back office atmosphere + best coffee in town
  • Individualised career development, rewards and recognition.
  • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Internal mobility program and refer-a-friend program
  • Multisport card – fully covered
  • Food and gift vouchers – monthly
  • E-learning portals and knowledge sharing sessions.
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar.
  • In light of the global pandemic, we are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.


3 дни
Кандидаствай и ще получиш обратна връзка до 3 работни дни.
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Публикувана: 12 окт 2021
Валидна до: 31 дек 2022
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