Who we are?
This job ad is for professionals who understand that hybrid roles combining technical skills with business acumen will prime them to excel in the complex jobs of the future.
Who we are:
GemSeek is a research, analytics and consulting company, founded in Sofia, Bulgaria. We became a well-known brand in the customer experience domain in less than a decade. This year we won three awards in the Customer Centricity World Series 2021, acknowledging our thought leadership and consulting power. We are super proud to have one of the most talented and smart people on our team and to be among the few local CEE brands with our own portfolio of next-gen customer experience analytics services and tools.
How we are growing:
In 2019 we became a preferred partner of Medallia - a global company whose award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. GemSeek is among the handful of certified Medallia partners around the world. Not only are we the biggest implementation center in Eastern Europe, we are also looking to double in size in the next 6 months.
That’s where you come in!
Whom do we need?
Who we are looking for:
We are building a team of senior Technical analysts to join our 2021 Cohort of Medallia consultants. You are one of them if you have:
- 4+ years of work experience in a technology company, preferably in SaaS platform implementation;
- A track record of working with international clients (understanding client needs, translating business briefs into technical lingo etc.);
- A solid understanding of global business;
- Еxcellent communication skills and be able to build relationships within your team, across the GemSeek teams and Medallia, and with the end-client
- Experience in consulting, analytics, or marketing a strong plus.
What you’ll work on:
- You will be working on platform implementations and and enhancements both onsite and remotely;
- You will provide configuration support, technical design coaching, and best practice recommendations for implementations;
- You will be talking to clients to better understand their needs, offer solutions, and deliver the best implementation possible;
- You will be working on platform implementations and enhancements both onsite and remotely;
- You will provide technical design coaching, and best practice recommendations for implementations.
What your day will look like?
- You will be working on platform implementations and and enhancements both onsite and remotely
- You will provide configuration support, technical design coaching, and best practice recommendations for implementations.
- You will be talking to clients to better understand their needs, offer solutions, deliver the best implementation possible
- You will be working with client teams in resolving technical/system related inquiries
- You will be providing quality assurance and technical support to clients
What this role means for you:
- This is an opportunity to become an in-demand consultant in a locally born Bulgarian company with an established global brand (we are not just another outsourcing company);
- You will work on projects for the best Customer Experience (CX) platform in the world;
- You will become part of a group of super smart peers with five-star educational and professional track record: we learn from each other every day;
- You will work in a hybrid field where you can sharpen your tech skills and polish your client communication talents while truly immersing yourself in the world of business;
- You will gain experience in CX Analytics - one of the most in-demand analytics industries.
What can we offer you?
- Great employee experience at GemSeek. We will welcome you to a friendly, socially responsible and highly skilled environment of passionate Talents.
- Exciting opportunity to contribute to a prestigious international project
- Open door to a great and enthusiastic team with inspiring management. Our DNA profile: Open, Human, Brave, Inquisitive, Proud, Client Centric.
- Rewarding pay and chance boost your knowledge being a part of a start-up culture.
Are you interested?
Apply now at: firstname.lastname@example.org We're looking forward to reading your resume!
Note that only short-listed candidates will be contacted!
GemSeek is GDPR compliant and treats your personal data with high precision and confidentiality. For further details please check our GDPR policy at our corporate page.