Job application name

Customer Service Associate (Poker and Casino) with German language

Entain

business
Сектори
Customer Service
info
Публикувана: 16 ное 2022
Валидна до: 1 фев 2023
school Junior
savings
Заплата
2 900 лв. - 2 900 лв. бруто

Bring your customer-first attitude to Entain as a Customer Service associate with German language.


Working hours: Morning shifts (08-17PM) and afternoon shifts (16-01AM) rotating every 2 months.


The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. 


Our portfolio of betting and gaming companies includes some of the most well-known brands in the industry, such as PartyPoker, PartyCasino, bwin, Ladbrokes, and Coral.


We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.


Our business is fun, and we have a friendly, fast paced, multicultural working environment. Moreover, we reward big: great remuneration package, private medical insurance, comprehensive training, flexible working times, and great learning and development opportunities.


Your area of responsibility:

  • Taking care of customers' enquiries via chat, email (and phone), assessing individual problems and taking appropriate action to ensure that customer needs are met;
  • Reporting on system bugs and general problems experienced by the customers to the specialised departments or CS Management;
  • Escalates suspicious customer activities – to the CS Management and Compliance Department;
  • Maintain in depth knowledge about products and Standard Operating Procedures.

Your profile:

  • Fluency in German and English language
  • The ability to perform well in a challenging environment;
  • Strong analytical skills;
  • Basic knowledge of Windows OS and MS Office applications; good typing skills;
  • Availability and willingness to work on morning shifts (08-17PM) and afternoon shifts (16-01AM) rotating every 2 months
  • Working on hybrid model

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Self-development and learning leave (2 additional days)
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities;


Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.

It's your game!

Apply now!


3 дни
Кандидаствай и ще получиш обратна връзка до 3 работни дни.
close
business
Сектори
Customer Service
info
Публикувана: 16 ное 2022
Валидна до: 1 фев 2023
school Junior
savings
Заплата
2 900 лв. - 2 900 лв. бруто