Technical Support Specialist for Mobile Devices

sitel group

Spanish, Portuguese, French, Italian Turkish or Traditional Chinese Speaking Technical Support Specialist for Mobile Devices

About Sitel:
Sitel is one of the biggest BPO company in the world.
We started operation in Bulgaria from 2006.
In the moment we have 11 projects support 32 languages with more than 800 employees in Sofia and 2 other offices in Varna and Dobrich.

 Your Tasks:

  • Communicate via chat and emails with existing customers in order to find the right solutions for their mobile devices
  • Give information about the products
  • Transfer more difficult inquiries to higher level if necessary
  • Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager

Your Skills

  • You are fluent in Spanish, Portuguese, French, Italian Turkish or Traditional Chinese  and English
  • Have European union working permit or is a student in Bulgaria
  • The written communication is your passion
  • The fast developing sphere of the mobile communication is interesting for you
  • You have adequate hard- and software skills
  • You possess good knowledge of MS Office

 SITEL Bulgaria offers you

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Open for part-time options

За още възможности за работа, стани част от нашата професионална
общност и кариерен бюлетин

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