Customer Support Agent with French

sitel group

 

Customer Support Agent with French

 

 Your Tasks :

  • Communicate via email, phone or chat with existing customers in order to solve their technical issues
  • Give information and handle the inquiries on basics in a case closing manner
  • Transfer more difficult inquiries to the next level of support if necessary
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules
  • Inform the management of any scope changes, or new support needs arisen 

     

    The candidate:
    • Has good command of both spoken and written English
    • Has good level of the following language: French
    • Have European union working permit or is a student in Bulgaria
    • Has experience in a contact center or customer facing role is beneficial
    • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
    • Can adapt quickly to changes in products, process and technology
    • Has proven track record of excellent attendance and time-keeping
    • Has excellent MS Office Professional skills

We offer:

    • Competitive remuneration scheme including monthly performance bonus
    • Social package including: additional healthcare insurance; gift vouchers; social team activities;
    • To join a young and dynamic team in multinational environment
    • Opportunities for long-term professional career
    • Entitlement to company internal training and development accordingly global standards
    • Friendly and accessible office location
    • Open for part-time options

Please, send you CV via email: asen.rangelov@sitel.com

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